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We had an excellent surveyor based in South Sudan for several years called Zaman. Who I worked with closely when I was there. He will be able to help Rose with all technical questions, and also understands the constraints and challenges of working in Bentiu.
I spoke to him on Skype. His response was as follows:
“ Please give me her contact details My mobile number is + xxxxxxx Please ask her to call me +xxxxxxxx I need to know more details about the problems. What is the Model no of instrument? Was it downloaded by sd card or data cable? Have they completed the survey correctly? My email xxxxxxxxxxxx His Skype is: xxxxxxxx”
He is currently in Bangladesh. But would be very happy to support Rose. He is very helpful, very experienced and can talk her through the problem.
Hope this is helpful. Nick G.